Have questions about your Blu Sleep pillow or mattress? Scroll down for more info on our return policy, Italian manufacturing, product care tips, and unique cooling technology in all our foams.
How soon can I sleep on my mattress after receiving it?
Due to being compressed, the zippered mattress cover may shift out of position.
How can I wash my pillows?
- For the CERAMO pillow: Machine wash on a delicate cycle and tumble dry at no heat.
- For all other pillows: please spot clean with a damp towel, as machine washing could damage the foam.
Can the covers on the pillows be washed?
Our covers are machine washable. We recommend using cold water and then hanging to dry.
Do you recommend adding a pillow case?
This is entirely up to your preference. We find our cooling pillow covers to be very comfortable :)
What can I do to enhance the smell of my essential oil pillows?
If you would like to add more essential oil scent, you can purchase an essential oil and gently spray it on the pillow. We find the scent is the strongest after the initial unboxing due to lack of airflow during the shipping process, so recommend waiting for the scent to dissipate before adding more.
What is Water Expanded Memory Foam?
This is a process that uses water instead of chemicals to expand our pillow foams for a more natural product.
What is Sleep Cool Technology and how does it work?
Our products are developed with Sleep Cool Technology which works by using breathable and heat dissipating materials to keep your body at the perfect sleeping temperature. This technology is specially engineered in our pillow and mattress foams as well as our covers to absorb body heat, keeping you cool all night long.
What is the difference between Gel and Memory foam?
All of our pillows are manufactured in Italy using the highest quality foams. These breathable foams and support your head and neck and the differences are as follows:
- Memory foams are quick responding and feel cozy - like a giant stress ball.
- Gel foams are 3,000 times more breathable than traditional memory foam and have a softer, bouncier feel.
Sleep Return Policy & Warranty
What is your return policy?
We offer a comfort guarantee on our pillows and mattresses purchased directly from Blu Sleep. Our comfort return policy is as follows:
Pillows: We offer a 30 day comfort guarantee on all pillows. If your pillow was purchased directly from Blu Sleep, you can return it within the 30 day period and we will issue refund, less shipping costs.
Mattresses: For mattresses, we ask that you try it for 30 nights before initiating a return. If you are still not satisfied after this 30 day period, please contact us and we will organize the mattress return and refund, less shipping charges.
If your product was purchased through an approved retailer, please reach out to the store directly to organize a return.
To learn more about our return policy, please contact our Sleep Support Team by clicking our “Help” widget in the bottom right corner of this page and a member of our team will get back to you shortly.
What is your warranty policy?
Blu Sleep offers the following limited warranty on our products:
- 10 year limited warranty for all mattresses, mattress protectors and covers.
- 1 year limited warranty on the Ceramo, Ceramo Surround, Air Memory and Air Memory Surround pillows and pillow covers.
- 5 year limited warranty on all other pillows and 3 year limited warranty on all other pillow covers.
This warranty covers instances such as manufacturing defects.
While manufacturing defects are extremely low for Blu Sleep products, we understand that it is still a possibility. If you have questions about your product or its warranty, please contact our Sleep Support Team by clicking our “Help” widget in the bottom right corner of this page and a member of our team will get back to you shortly.
What happens when I return a product?
When you return an item, it is thoroughly sanitized and then donated to a nearby nonprofit organization.
What are the Pillow sizes available?
The sizes of our pillows are as follows:
- Standard – For Back/Stomach Sleepers
- Queen Low Profile – For Back/Stomach Sleepers
- Queen Mid Profile – For All Sleepers
- Queen High Profile – For Side Sleepers
- Queen Extra High Profile – For Side Sleepers
- King Mid Profile – For All Sleepers
What is the difference between high profile, low profile and mid profile options?
This refers to the height of the pillow. If you have any questions about what pillow height is the right fit for you and your sleeping style, please contact our Sleep Support Team by clicking our “Help” widget in the bottom right corner of this page and a member of our team will get back to you shortly.
What is the difference between side sleeper pillows and back & stomach sleeper pillows?
Our side sleeper pillows are larger in height and are preferred by most side sleepers. They are considered to be high profile pillows. Our back & stomach sleeper pillows are lower in height compared to the side sleeper pillows and are preferred by most back & stomach sleepers. They are considered to be low profile pillows.
Can I use your mattresses on an adjustable base?
Our mattresses are made to suit all bases, including adjustable ones.
Where are your pillows and mattresses made?
Our pillows, mattresses, and covers are designed in America and produced in Italy.
Are your products fire retardant?
If you purchase your mattress in the United States, they will have fire retardant in accordance with the U.S. safety rule and regulations.
Our pillows and our Canadian mattresses are not covered with fire retardant material.